User Privacy Policy
This Privacy Policy explains how Play Club collects, uses and protects the personal information you provide when you register, deposit, play or otherwise interact with our services. We take your privacy seriously and describe below the kinds of data we collect, why we use it and how you can manage your information.
Types of data we collect
Personal data
When you create an account we collect identity and contact details such as your name, date of birth, address, email and phone number. We may also collect identity documents for verification - for example a passport or driving licence - and any other information you supply when contacting support.
Technical data
We record device and connection information including IP address, browser type, operating system, device identifiers and location data where permitted. We also collect usage data such as pages viewed, session times and interaction with games and features to help maintain and improve our service.
Transactional data
Payment and transaction records are retained to process deposits and withdrawals, prevent fraud, comply with anti-money-laundering checks and resolve disputes. Transaction data includes payment method details, amounts, currency and timestamps. Where necessary, we keep records of account activity and game history.
Use of information
We use your information to operate your account, verify identity, process payments, provide customer support and deliver the services you expect. We may also use data for security monitoring, preventing abuse, compliance with legal obligations and for legitimate business purposes such as service improvements and basic analytics. Where required, we will rely on your consent, contractual necessity or applicable law as the legal basis for processing.
Data protection practices
Your information is stored securely with appropriate technical and organisational measures. Access to personal data is limited to authorised staff and third parties that perform services on our behalf. We use encryption for data in transit and maintain safeguards to protect against unauthorised access, loss or disclosure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, secure accounts, analyse site performance and show relevant content. You can manage cookie settings via your browser and through our cookie banner where available. Third-party providers may use cookies for analytics and advertising in line with their policies.
User rights
You have rights to access, correct or request deletion of your personal data, and to object to or restrict certain processing where applicable. You may also withdraw consent at any time for processing that relies on consent. Requests will be handled in accordance with applicable data protection laws.
Access, correction and deletion of data
To exercise your rights or ask about the personal information we hold, contact our privacy team at [email protected]. We will respond to verified requests and may require certain information to confirm your identity before acting on requests.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud-prevention services, analytics suppliers and other service providers necessary to operate the service. We also disclose information when required by law or to protect rights and safety. Where possible we only share the minimum data required and use contractual safeguards with processors.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated on the site or by email where appropriate. Please review the policy periodically to stay informed about how we handle your information.