Responsible Gambling Policy

At Play Club we take safer gambling seriously. We want everyone to enjoy their time with us while keeping play under your control. Our approach focuses on clear tools, sensible limits and easy access to support so customers can manage their activity safely and responsibly.

Our player protection principles

We promote responsible play by offering practical controls, transparent information and quick access to help. We monitor activity for signs of harm and use those insights to offer tailored safer gambling options while respecting customer privacy. Our aim is to make it straightforward to set limits, take breaks and get support when needed.

Activity-control tools

What you can set

You can set deposit limits on a daily, weekly or monthly basis, impose loss caps and enable session time reminders. Options include temporary time-outs and longer self-exclusion periods. Limits can usually be reduced immediately; increases may be subject to a waiting period to help prevent impulsive changes.

Deposit limits

Deposit limits let you control how much you add to your account. You can set a maximum amount for each day, week or month and update it in your account settings. We recommend choosing a level that fits your budget and reviewing it regularly.

Loss limits

Loss limits help you manage how much you can lose over a set period. These work alongside deposit limits and are an effective way to avoid spending more than intended. If you reach a loss limit, you will be prevented from placing further bets until the limit resets or is revised.

Time limits and session controls

Session limits and reality checks remind you how long you have been playing. You can set automatic logout periods, receive on-screen prompts and enable mandatory breaks. These features are designed to encourage regular pauses and reduce extended sessions.

Self-exclusion and account breaks

If you need a longer break you can self-exclude for a fixed period. During self-exclusion your account will be closed to real-money play and access to marketing will be stopped. Self-exclusion periods cannot be lifted early and are recorded to prevent re-registration during the exclusion period. We also support the national self-exclusion scheme where available.

Signs of problematic behaviour

Look out for these common signs: chasing losses, spending more time or money than planned, borrowing to gamble, neglecting daily responsibilities, mood changes after play, and unsuccessful attempts to cut down. If you notice any of these, consider using our tools or seeking support.

Tips for staying in control

Set a budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when stressed or tired, and keep gambling funds separate from everyday money. If you think you may have a problem, act early and make use of self-exclusion or time-out tools.

Professional help and support organisations

Independent organisations provide free, confidential help. In the UK you can contact GambleAware, GamCare and the national self-exclusion scheme for advice, counselling and treatment options. We include links to these services in our support section and encourage you to reach out if you need assistance.