Contact Our Team

Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with verification, checking a withdrawal, or have a query about promotions and safer-gambling tools, get in touch and we will respond promptly. Choose the channel that suits you best – live chat, email or phone – and our UK enquiries team will follow up quickly to resolve your issue.

Department	Contact
Customer support	[email protected] - live chat and email, help with verification, withdrawals and technical concerns
General enquiries	[email protected] - questions about promotions, account settings and safer-gambling options
Affiliate enquiries	[email protected] - partnership applications, commission queries and marketing assets
Phone	+44 20 7584 3912 - for urgent enquiries and account verification
Working hours	Mon-Fri, 09:00-18:00; limited out-of-hours support available via live chat

Contact Us by Email

Email is the preferred contact method for detailed requests, account issues or any situation that requires explanations or documents. Please send your enquiry to [email protected] with a clear subject line and current contact details. Including your full name, account ID and the best time to reach you helps us respond faster and avoids unnecessary delays.

Send Us a Message

Contact support

Name

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Response Time

Our support team aims to respond quickly. Most enquiries are answered within one business day, usually via live chat or email. Complex cases such as KYC reviews or payments can take longer depending on their nature and may require additional checks. If you need urgent help, contact [email protected] and we’ll prioritise where possible.

Feedback

Have feedback, suggestions or ideas to improve Play Club? We’d love to hear from you. Please send your thoughts via live chat or email and our team will review every message carefully. Your input helps us polish games, promotions and the overall site, and we use feedback to prioritise fixes and shape future updates to improve the experience for all players.